Registration Guide

  1. Welcome the students and congratulate them on their achievements. Double check they are attending one of today’s ceremonies (unless on early collection).

  2. Ask the student if they have a text message or email to show you.

  3. If they do have the official text (from Gown Hire - show the code e.g. (C1-BA-51-M-EXT)

    For email (search for “Postmaster” in emails) then ask them to start filling out the tablet details and say this will be explained once you have picked the attire.

  4. If they do not have a text/email, please then search the paper copy of the list of students or if you have access to the back office, please use this, using either their surname or their student ID.

  5. If nothing is found, pass to the Registration or Ceremony Manager to process on the day order (late fee of £8 on the day only).

  6. Once confirmed they have ordered, Pick the gown (checking Bach/Masters/PhD & exact size) & hood (ensure you get the exact hood (regularly linked to the PostNominal Letters e.g. BSc, BA, MEng etc).

  7. Take to the student and see if they have filled out all of the details and the screen says to flip for a member of the team to use.

  8. Find the tag in the right sleeve of the gown and scan this on the purple glowing puck.

  9. Once this goes green, the screen should change and allow you to confirm the type of hire (shown in the text or email) and the ceremony they are attending.

    Day Hire - return the attire by a set time that day.

    Extended Hire - given a bag & return label - they need to write their name in the white space (so we know who’s returning it) and return within 7 days (day 1 is the day after ceremony)

    Buy - Keep the full attire, gown, hood & hat.

  10. Once this has gone through, click Submit and this should complete the process.

  11. Confirm to the student that the dressing team will provide and fit the cap.

  12. Confirm to the student to return if they are a hire at the specific location and the latest time (typically 30 mins before you leave).

  13. IF WE RUN THE PHOTOGRAPHY, confirm to the student where the studios are and that it is best to get the photos before the graduation if they are early enough.

Sunflower Lanyards

The Hidden Disabilities Sunflower is a globally recognised symbol for non-visible disabilities, also known as hidden disabilities or invisible disabilities. These include autism, chronic pain, learning difficulties, visual, hearing or speech impairments, mobility and mental health conditions.

Someone wearing a sunflower lanyard is discreetly communicating to you that they might require some extra support or extra time. It might also mean that they are exempt from wearing a face covering.

What to do:

  • Discreetly approach the person with the sunflower lanyard and explain you’venoticed they are wearing one and ask whether there is anything you can do to maketheir experience more comfortable.

  • Ensure social distancing at all times. If others are standing too close to someone witha sunflower lanyard, politely remind them to socially distance.

  • Have a disability friendly queue that that person can join which is not as busy and the staff member assisting is able to offer some extra time.

  • Be aware that the person you are assisting might be feeling nervous so offer some reassurance and explain what you will be doing. If you are dressing them, ask for their permission to touch them, otherwise demonstrate how to wear the garment and let them dress themselves.

  • Make the person feel comfortable by speaking to them in a calm manner and use simple language. You might need to repeat instructions.

For more info, visit: Hidden Disabilities

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