Event Operative

Role Purpose

Responsible for the smooth and effective running of on-site logistics.

Summary

To support excellent customer service to all graduates and their families.

General Responsibilities

• Always represent Evess professionally, prioritising client (institution) satisfaction, and quality of customer (student and their guests) experience.

• Oversee health and safety throughout the event duration

• Execute onsite set up and de-rig logistics Works with the events crew for loading and unloading Stock Level Management - Ensuring stock is readily available for the upcoming ceremonies

• Returns - Managing the operations of returns (Cleaning process, restocking process)

• Filling in the staffing gaps where needed

Skills

• Communication – oral

• Customer Care

• Basic IT knowledge

Requirements

• Excellent interpersonal and active listening skills

• Clear communication skills and a strong command of the English language

• Strong attention to detail

• Ability to work well in a team

• Multitasking skills and good organisational abilities

• Ability to work calmly under high-stress situations

Competencies

1. Making effective Decisions

2. Communicating

3. Being part of a Quality Service

4. Delivering at Pace

Customers

• External

NB:

1) You will be required to wear smart clothes, for example, a white-collared shirt, black trousers and black footwear. Black trainers are acceptable but only if they are in smart condition.

2) Mobile phones may be used as a tool to assist in the smooth running of Evess services but should not be used in front of clients, staff or graduates, so we maintain a professional and attentive environment.